Vacancy

Technical Support Employee

Convident is an ambitious web agency with online marketing services that has been around for over 10 years. From our office in Groningen (with several remote specialists worldwide) we are building an organization with 25 employees. Are you a WordPress fanatic ready to tackle our customers’ support inquiries? Convident is looking for you! Apply now and become part of our technical team.

32-40 hours per week
One-year or permanent contract
As soon as possible
Groningen or remote
MBO or HBO

What we expect from you:

  • Experience with WordPress website security, backups and updates; 
  • Proficiency with WordPress plugins, staging and security techniques; 
  • Knowledge of PHP, HTML5, CSS3 and Javascript/jQuery;
  • Team player with a high sense of responsibility; 
  • Good communication skills by phone, email and tickets; 
  • Reliable, precise and customer-oriented way of working with an eye for details;
  • You keep your knowledge up to date and enjoy sharing new insights with the rest of the team;
  • Preferably, you are proficient in the Dutch language.

Nice to have: 

  • Experience in UX/UI design;
  • Knowledge of accessibility;
  • Ability to work with GIT.
contact person

Job contact person

Rick Dreise

What we offer you:

We provide a competitive salary and benefits package, including:

  • An excellent workplace with dedicated colleagues; 
  • Training opportunities for growth and development; 
  • Time to participate in social activities;
  • Your own laptop (Windows/iOS); 
  • 25 annual vacation days for full-time employment; 
  • Travel reimbursement and/or pension plan by arrangement; 
  • Fun team outings you don’t want to miss!

This is what your day looks like with us:

Arriving at the office at 8:30 am, you kickstart the day with a brief chat with your colleagues. After grabbing a cup of coffee or tea, you attend the weekly stand-up meeting with the team of developers. Together, you discuss the progress of ongoing projects and consult on the best solutions while considering the customers’ wishes. Afterwards, you process support tickets. Your excellent communication skills enable you to assist customers professionally, answer their questions and explain technical concepts in an understandable way. With Convident’s growing customer portfolio, the support and maintenance workload rises. This means you receive a diverse range of requests that keep your tasks dynamic and engaging. 

12:30 pm – Time flies and it is already lunch break. Would you prefer a walk with your colleagues or enjoying some fresh air together on our terrasse today?

In the afternoon, you have scheduled time for web server and hosting-related tasks. Later, you generate maintenance reports to assess performance and plan future maintenance schedules. What particularly motivates you in this role is the chance to not only handle routine tasks but also innovate ideas for raising the support department and infrastructure to an even higher level. The workday ends at 5:00 pm, perhaps you have already made plans for some after-work drinks, so enjoy!

About Convident

Convident is the specialist in online success for ambitious organizations. We design and develop WordPress websites and web shops, fully optimized by result-oriented online marketing campaigns. That’s what we’re good at! Our playing field worldwide is a very fast growing market with huge opportunities. Convident serves clients operating in more than 20 different countries and the team is therefore very international. For example, we have colleagues from the Netherlands, Germany, Egypt, Ukraine, Slovakia, Bulgaria, Colombia and the Pakistan. We enjoy working on the front lines of online marketing and WordPress development and are constantly improving and innovating. Apply if you recognize yourself in the following core values!

 

  • Personal and accessible.
  • Collaboration and knowledge transfer.
  • Reliable and focused.
  • Socially involved.

Ready for boarding?

Cannot wait to start your role as Technical support employee at Convident? Then send your (video) motivation and cv to vacature@convident.nl, under the charge of Rick Dreise. Would you prefer to come over for an acquaintance or a day of shadowing? We would love to discuss the options!

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