Technical support employee

Do you know everything about Wordpress and can you optimally serve our customers with their support issues? Then apply for the position of Technical support employee.

32-40 hours per week

What are you going to do?

Our customer portfolio is growing and so is the support and maintenance we provide for our customers. Performing maintenance packages, handling customer tickets, taking responsibility for our web servers and hosting, putting out internal support questions to colleagues and helping people when they have technical problems.


As technical WordPress support, in addition to your regular duties and responsibilities, you’ll have ideas for taking the support department and infrastructure to an (even) higher level. Every working day you start with the team with a day start. Together you discuss the progress of the various projects and which activities are planned. You consult with each other to find the best solutions. You take into account the wishes of the customer. You are responsible for solving support issues. Do you want to be part of the fastest growing digital agency family? Then come and join our team.

contact person

Job contact person

Rick Dreise

What we offer you:

  • Development and training opportunities;
  • Travel reimbursement and/or pension plan (by mutual agreement);
  • One week of supervisory leave per year;
  • Time to participate in community activities;
  • A good salary;
  • A personal laptop (Windows/iOS);
  • Pleasant office workplace, home office in consultation;
  • Fun team outings you won’t want to miss!

Technische support medewerker bij Convident

What we expect from you:

  • Experience with WordPress website security, backups and updates;
  • Experience with WordPress plugins, staging and security techniques;
  • Knowledge of PHP, HTML5, CSS3 and Javascript/jQuery;
  • Available for 32-40 hours a week;
  • You will be responsible for maintenance reports;
  • You are reliable, precise and customer-oriented;
  • You have good communication skills (by phone, email and tickets);
  • You have a high sense of responsibility;
  • Your knowledge stays up-to-date and you share new knowledge with the rest of the team;
  • Precise work and an eye for detail;
  • A team player with a sense of responsibility.


Nice to haves:

  • UX/UI design experience;
  • Knowledge of accessibility;
  • Ability to work with GIT.
WordPress experience

WordPress experience.

Knowledge of PHP, HTML5, CSS3 and Javascript/jQuery

Knowledge of PHP, HTML5, CSS3 and Javascript/jQuery.

Customer contact, tickets and support

Customer contact, tickets and support.

Collaboration & communication

Collaboration & communication.

Structured and systematic way of working

Structured and systematic way of working.

What does working at Convident mean?

We deliver digital products for various clients. From international websites for Anker Crew Insurance to webshops including From SME organizations to non-profit organizations. The following core values are important to you and you carry them out in your way of working:

  • Personal and accessible
  • Cooperation through knowledge transfer
  • Reliable and sustainable
  • Socially involved

Ready for boarding?

Can’t you wait to start at Convident in the role of Technical Support Officer? Then send your (video) motivation and resume to addressing Rick Dreise. Would you rather visit us first for an introduction or a day? We are happy to discuss the options with you!

Apply for Technical support employee

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